Return Policy

Last Updated: June 23, 2026

1. Introduction

Thank you for shopping at SemRigpa (“we,” “our,” or “us”). We are committed to ensuring your satisfaction with every purchase. This Return Policy explains the terms and conditions under which you may return products purchased from our website https://semrigpa.com/(the “Site”).

By making a purchase on our Site, you agree to the terms of this Return Policy. If you have any questions, please contact us at:

Email: support@semrigpa.com

2. Return Window

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn, unused, and with all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Please note: If your order is shipped in more than one shipment, each shipment will have its own return window based on its individual delivery date.

3. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Custom or personalized products (made to order specifically for you)
  • Final Sale items (clearly marked as such at the time of purchase)
  • Items that show signs of wear, use, or damage after delivery
  • Items returned without original packaging or tags

If you have questions about whether a specific item is returnable, please contact us at support@semrigpa.com before making your purchase.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to support@semrigpa.com with your order number and the reason for the return.
  2. Receive Instructions: We will respond within 24 to 48 hours with a return authorization and the return shipping address.
  3. Pack Your Item: Carefully repack the item in its original packaging, including all tags and accessories.
  4. Ship the Item: Send the package to the address we provide.

Important:

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent, defective product).
  • Return shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

a. Approval

If your return is approved, we will process a refund to your original payment method within 5 to 14 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

b. Rejection

If your return is rejected (e.g., item shows signs of use, damage, or missing parts), we will contact you to explain the reason and arrange for the item to be returned to you at your expense.

c. Important Notes

  • Shipping costs are non-refundable.
  • Original payment method: Refunds will be issued to the original payment method used at checkout.
  • Store credit: As an alternative, we may offer store credit for future purchases.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@semrigpa.com within 7 days of receiving your order. Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective item

We will work with you to resolve the issue, which may include a full refund, replacement, or store credit, at no additional cost to you.

7. Exchanges

If you need to exchange an item for a different size, color, or variant, the fastest way is to:

  1. Return the original item following the steps in Section 4 above
  2. Place a new order for the desired item

This ensures you receive the correct item as quickly as possible.

8. Late or Missing Refunds

If you have not received a refund within the stated timeframe:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as there may be a processing delay.
  3. If you have done all of the above and still have not received your refund, please contact us at support@semrigpa.com.

9. International Returns (Shipping from China)

Since we ship all orders from China to customers in the United States, please be aware of the following:

  • You are responsible for all return shipping costs and any customs duties, import taxes, or fees incurred on the return shipment.
  • We recommend using a trackable shipping service with insurance, as we are not responsible for lost international returns.
  • International returns may take longer to reach us and be processed due to customs clearance procedures.

10. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the new Return Policy on this page and updating the “Last Updated” date at the top.

We encourage you to review this Return Policy periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Return Policy, please contact us:

SemRigpa
Email: support@semrigpa.com

We typically respond within 24 to 48 hours during business days.