Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping & Payment
Last Updated: June 23, 2026
1. Shipping Information
a. Processing Time
All orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays) after we receive your order confirmation. You will receive a notification with tracking information once your order has shipped.
Please note that processing time is separate from shipping time. During peak seasons or promotional periods, processing may take slightly longer. We will notify you of any significant delays.
b. Shipping Methods & Delivery Times
We ship all orders from China to customers in the United States (all 50 states). Shipping times vary depending on the item’s weight, size, and the shipping method selected at checkout.
| Shipping Method | Estimated Delivery Time | Best For |
|---|---|---|
| Economy Shipping (ePacket / Postal Air Mail) | 7 to 15 business days | Lightweight packages; most cost-effective option |
| Standard Shipping (China Post Registered / International Air Mail) | 10 to 20 business days | Affordable tracked shipping for small to medium packages |
| Express Shipping (DHL / FedEx / UPS) | 3 to 7 business days | Time-sensitive orders; higher-value items |
Please note:
- Delivery times are estimates and not guaranteed. Factors such as customs processing, carrier delays, or weather conditions may affect actual delivery time.
- Different items may have different shipping times based on their weight, packaging, and origin. The estimated delivery time for each item will be clearly displayed on the product page and at checkout.
- If your order contains multiple items with different shipping times, the overall delivery time will be based on the item with the longest estimated shipping time, unless items are shipped separately (in which case you will receive separate tracking information).
We appreciate your patience and understanding.
c. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and shipping destination of your order. The final shipping cost will be displayed before you complete your purchase.
- Different items have different shipping costs due to variations in weight, size, and packaging requirements. The shipping cost for each item will be clearly displayed on the product page and updated at checkout based on your cart total.
- As a general reference:
- Economy Shipping (ePacket): For a 500g package, shipping costs approximately $9 USD.
- Express Shipping (DHL/FedEx/UPS): For a 500g package, shipping costs approximately $11 to $22 USD.
- Heavier or bulkier items will have higher shipping costs, which will be reflected at checkout.
We offer free shipping on orders that meet the free shipping threshold. The threshold amount varies by product and will be clearly displayed on the product page and at checkout.
d. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track your package using the carrier’s website. Please allow 24 to 48 hours for the tracking information to update after you receive the tracking number.
e. Customs, Duties, and Taxes
Important for international customers: Your order may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are not included in our product prices or shipping costs and are the sole responsibility of the recipient.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. We recommend that you contact your local customs office for more information before placing an order.
f. Shipping Restrictions
We currently ship to the United States (all 50 states) only. We do not ship to P.O. Boxes or APO/FPO addresses at this time. If your shipping address falls into these categories, please contact us before placing an order.
g. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@semrigpa.com. We will work with the shipping carrier to resolve the issue and, where appropriate, offer a replacement or refund in accordance with our Return Policy.
We recommend that you keep the original packaging and take photos of any damage for insurance purposes.
2. Payment Information
a. Accepted Payment Methods
We accept the following payment methods for all orders placed on SemRigpa.com:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: PayPal, Apple Pay, Google Pay
For US customers: PayPal is used by 71% of US adults and is one of the most trusted online payment methods. Credit cards still account for 31% of US online purchases, and digital wallets have reached 39%. We accept all major cards to ensure a smooth checkout experience.
b. Currency
All prices on SemRigpa.com are listed in United States Dollars (USD) . Your payment will be processed in USD. If you are using a credit card or payment method denominated in another currency, your bank or payment provider may apply a currency conversion fee. We are not responsible for such fees.
c. Payment Security
Your payment security is our priority. All transactions on SemRigpa.com are processed through secure, PCI-DSS compliant payment gateways. We do not store your full credit card information on our servers. All sensitive payment data is encrypted using Secure Socket Layer (SSL) technology.
d. Billing Address
For credit and debit card payments, the billing address you provide must match the address on file with your card issuer. Failure to provide a matching billing address may result in your order being delayed or cancelled.
e. Order Confirmation
After you place an order, you will receive an order confirmation email at the email address you provided. This email confirms that we have received your order. A separate shipping confirmation email will be sent when your order has been dispatched.
If you do not receive an order confirmation within 24 hours of placing your order, please check your spam folder. If it is not there, contact us at support@semrigpa.com.
3. Contact Us
If you have any questions about shipping, payments, or your order, please don’t hesitate to contact us:
SemRigpa
Email: support@semrigpa.com
We typically respond within 24 to 48 hours during business days.